Calead Terms of Service

Last updated: 08/19/2026
Effective date: 08/19/2026

These Terms of Service govern access to and use of Calead, a platform for scheduling, lead capture, and meeting intelligence, available at calead.ai and app.calead.ai, including the embeddable widget, the integrations, and the APIs.

By creating an account, accessing, or using the platform, you confirm that you have read and accepted these Terms and the Privacy Policy. If you accept on behalf of a company, you confirm that you have authority to bind it.

1. Definitions

Calead or we: 59.247.164 HUMBERTO TEIXEIRA DA SILVA, a sole proprietorship, CNPJ 59.247.164/0001-60, with its registered office at Rua Clara Simões Speck, 163, Barra da Lagoa, Florianópolis, SC, 88.061-255, Brazil, operating the platform under the trade name Calead.
Platform: the software, the website, the application, the widget, the integrations, and the documentation.
Customer or you: the individual or company that holds the account.
User: a person authorized by the Customer to access the account.
Lead: a third party who interacts with the widget or with flows created by the Customer.
Customer Content: data, text, files, recordings, transcripts, and settings entered into or generated within the account.
Credits: consumption units for metered features, per section 5.

2. Registration and account

2.1. You must be 18 or older and have full legal capacity.

2.2. Registration information must be truthful and kept current.

2.3. Safeguarding credentials is your responsibility. Every action taken in the account is attributed to you. Compromised credentials must be reported immediately to ola@calead.ai.

2.4. An organization account may have multiple Users with different roles. The administrator is accountable for the access they grant and for removing people who leave the team.

2.5. We may refuse registration or close accounts that violate these Terms.

3. What the Platform does

Depending on the plan, Calead offers: scheduling pages and widget, availability calculated from connected calendars, lead capture and organization, automations and reminders via WhatsApp and email, CRM syncing, an automated participant that records and transcribes meetings, and artificial intelligence features applied to that material.

Features may be added, changed, or discontinued. Discontinuation of a material feature on a paid plan is announced 30 days in advance.

4. License and intellectual property

4.1. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Platform for the duration of the contract, for your professional activity.

4.2. The Platform, its code, design, the Calead brand, and the documentation are ours. Nothing in these Terms transfers ownership.

4.3. Customer Content is yours. You grant us a limited license to use, host, reproduce, and process that content solely to operate the Platform, provide support, and comply with the law.

4.4. We do not use Customer Content to train artificial intelligence models.

4.5. We may use aggregated and anonymized data, without identifying you, your Users, or your Leads, for product metrics and service improvement.

4.6. Suggestions and feedback you send may be incorporated into the product without compensation.

5. Plans, credits, and payment

5.1. Prices, limits, and features for each plan are described on the plans page at www.calead.ai and in the application dashboard.

5.2. Metered features, such as meeting transcription, AI generation, and message delivery, consume Credits. Balance and history are visible in the dashboard. When the balance runs out, those features stop until a top-up or the next billing cycle.

5.3. Subscriptions are billed in advance on a recurring basis, monthly or annually, as you choose. Renewal is automatic until cancellation.

5.4. Payments are processed by Stripe. By subscribing, you also accept its terms. Calead does not store full card data.

5.5. Payment failure suspends access after 7 days of non-payment, with prior notice. After 30 days, the account may be closed and data deleted per section 10.

5.6. You may cancel at any time from the dashboard. Access continues until the end of the period already paid for. There is no pro-rata refund for a period already started, except for the withdrawal right under article 49 of the Brazilian Consumer Protection Code, where applicable.

5.7. Price increases are announced 60 days in advance and apply from the following cycle. You may cancel without penalty up to the effective date.

5.8. A free trial, where offered, converts to a paid plan at the end unless cancelled beforehand.

6. Your responsibilities regarding third-party data

This section carries the most practical risk. Read it carefully.

6.1. Lawful basis. You are the controller of your Leads' and meeting participants' data. It is your responsibility to have a lawful basis to collect, process, and contact these people, under the LGPD and any laws applicable where your contacts are located.

6.2. Meeting recording. By enabling the automated participant, you take on the duty to inform everyone present and obtain the consent required by applicable law before recording begins. Several jurisdictions require consent from all participants. Calead provides the feature and keeps the participant visible in the call; obtaining consent is on you.

6.3. Messaging. Messages sent through the Platform via WhatsApp and email must respect applicable opt-in rules and provider policies. You may not use the Platform for unsolicited bulk messaging.

6.4. Widget. Installing the widget on a website is your action. The privacy notice and cookie consent obligations of that website apply to it.

6.5. Indemnity. You will indemnify us for losses, fines, and expenses arising from breach of this section, including data subject claims and regulatory penalties.

7. Acceptable use

You may not:

• use the Platform for unlawful or fraudulent purposes, or in a way that violates third-party rights;
• send spam, misleading content, hate speech, illegal material, or material that infringes intellectual property;
• attempt to access accounts, data, or areas of the Platform without authorization;
• reverse engineer, decompile, or extract source code, except to the extent the law permits;
• circumvent plan, credit, or rate limits, or automate access outside the APIs we provide;
• resell, sublicense, or offer the Platform as your own service without a specific agreement;
• deliberately overload the infrastructure;
• use the Platform to monitor people without a lawful basis.

Violations allow immediate suspension, without prior notice where there is risk to third parties or to the infrastructure.

8. Third-party integrations

8.1. The Platform connects to third-party services, including Google Calendar, Kommo, HubSpot, Pipedrive, WhatsApp, and video conferencing providers.

8.2. Each connection requires you to authorize access and accept that provider's terms. Use of those services is subject to their rules.

8.3. We are not responsible for downtime, API changes, policy changes, account suspension, or limits imposed by those providers. Changes of this kind may affect or end Platform features.

8.4. WhatsApp connection. Connecting numbers through an unofficial solution may conflict with WhatsApp's terms and may result in the number being blocked by Meta. By enabling the integration, you accept that risk. We recommend evaluating the official API for production use.

8.5. You may revoke any integration at any time, within the Platform or in the provider's own console.

9. Artificial intelligence

9.1. Summaries, transcripts, classifications, scores, and suggested replies are generated by language models and may contain errors, omissions, or inaccuracies.

9.2. These outputs are decision support. Verifying them before any material use is your responsibility.

9.3. We do not guarantee transcription accuracy, particularly with poor audio, overlapping speech, accents, or technical terms.

9.4. We do not use your content to train models. Processing occurs to generate the result shown to you.

9.5. Artificial intelligence features can be disabled in your organization settings.

10. Data, export, and termination

10.1. Processing of personal data follows the Privacy Policy, which forms part of these Terms.

10.2. Customers acting as controllers may request a Data Processing Agreement at ola@calead.ai.

10.3. You may export your organization's data at any time from the dashboard.

10.4. After an account is closed, we retain data for 30 days to allow export and reactivation. After that period, data is deleted or anonymized, except where the law requires retention.

10.5. We may close or suspend an account for breach of these Terms, non-payment, court order, or discontinuation of the service with 60 days notice.

11. Availability and support

11.1. We work to keep the Platform available, without warranting uninterrupted or error-free operation.

11.2. Scheduled maintenance windows are announced in advance whenever possible.

11.3. Support is provided by email at ola@calead.ai, Monday to Friday, from 9am to 6pm (Brasília time), with a first response target of 24 business hours. Plans with a formal SLA have their own terms in a specific agreement.

12. Warranties and limitation of liability

12.1. The Platform is provided as is. We do not warrant that it will meet a specific need not described in the documentation, nor any commercial outcome.

12.2. We are not liable for lost profits, lost opportunity, indirect damages, data loss caused by you or by a third party, or failures of an integrated third-party service.

12.3. Our total liability, on any cause, is limited to the amount you actually paid in the 12 months preceding the triggering event.

12.4. The limitations in this section do not exclude liability for willful misconduct or gross negligence, nor rights that Brazilian consumer law makes non-waivable.

13. Changes to these Terms

We may change these Terms. Material changes are communicated by email and by notice in the application with 15 days notice. Continued use after the effective date constitutes acceptance. If you do not agree, you may cancel before the effective date, with a pro-rata refund of the paid and unused period.

14. General provisions

14.1. If any clause is held invalid, the remaining clauses stay in force.

14.2. Tolerance of a breach does not constitute waiver.

14.3. You may not assign this agreement without our written consent. We may assign it in a corporate reorganization, with notice.

14.4. These Terms, the Privacy Policy, and the contracted plan form the entire agreement between the parties.

15. Governing law and venue

Brazilian law applies. The courts of Florianópolis, Santa Catarina, Brazil are elected to resolve disputes, waiving any other. Consumers may choose the courts of their own domicile.

16. Contact

59.247.164 HUMBERTO TEIXEIRA DA SILVA (Calead)
CNPJ 59.247.164/0001-60
Rua Clara Simões Speck, 163, Barra da Lagoa, Florianópolis, SC, 88.061-255, Brazil
ola@calead.ai